These terms govern the use of our digital security platform. They describe the rights and obligations of both parties, the scope of services, and the limits of our responsibility.
CyberDefense Solutions provides a platform for monitoring digital infrastructures. This includes real-time network monitoring, detection of security risks, and automated threat analyses. The platform supports companies in identifying attacks at an early stage and initiating appropriate countermeasures. The exact scope of functions depends on the service package booked in each case and is specified in the contract or in the order confirmation.
The customer undertakes to use the platform exclusively to protect their own IT infrastructure. They must ensure that all access data and API keys are stored securely and are only accessible to authorized employees. Changes to the network architecture that are relevant to monitoring must be reported immediately. The customer is responsible for ensuring that the data processed by the platform was collected lawfully and that applicable data protection regulations are complied with.
We operate the platform with due care and keep the systems up to date with the latest technology. However, we do not guarantee that the platform will completely prevent all security incidents or reliably detect every form of attack. Threat analysis is based on known patterns and behavioral analyses; novel or highly individualized attack methods may not be detected under certain circumstances. Our liability is limited to intent and gross negligence, to the extent permitted by law.
The platform does not replace a complete security strategy. It is a tool that supports specialized personnel in monitoring and analysis. We assume no liability for damages resulting from improper use, failure to update systems, or inadequate internal security policies. Likewise, we are not liable for failures due to force majeure, unauthorized third-party access to customer systems, or network disruptions beyond our control.
Use of the platform begins upon activation by the provider and runs for the contractually agreed minimum term. Thereafter, the contract is automatically renewed for the same period unless either party terminates it with 30 days' notice before the end of the term. The right to terminate for cause without notice remains unaffected. Upon termination, all customer data will be deleted within 30 days, unless statutory retention obligations apply.
We reserve the right to adjust these terms if legal framework conditions or the scope of functions of the platform change. We will inform the customer of material changes by email at least four weeks before they take effect. If the customer does not object within this period, the new terms will be deemed accepted. For legal questions regarding these terms, you can reach us at info@valkyriescalling.com.