Security Support Portal
Report incidents or open questions via our encrypted ticket portal. Every request is prioritized and assigned to a dedicated security analyst – with continuous status tracking.
Support & Response Times
Report incidents or open questions via our encrypted ticket portal. Every request is prioritized and assigned to a dedicated security analyst – with continuous status tracking.
For acute security incidents, reach our incident response team at 0676 7407233. We assist you with initial containment and coordinate the next steps.
Write to us at info@valkyriescalling.com – for confidential inquiries, offer details, or coordinating security audits. We respond within two business hours.
Our SLA defines clear escalation levels: Critical incidents are handled within 15 minutes, high priority within 30 minutes. For standard requests, the response time is a maximum of 4 hours.
In our FAQ, you will find answers on SIEM integration, cloud security, compliance requirements, and incident response procedures. Save time and check the knowledge base first.
For companies in Austria, we offer on-site appointments. We analyze your infrastructure directly at your location and create a tailored action plan – from risk analysis to implementation.
The assessment is based on your infrastructure, not on one-size-fits-all packages. We take into account your industry, existing security solutions, and the size of your network.
Monitoring solutions at a glance Talk directly with the team Understand SIEM systemsBirgit-Pfeiffer-Weg 772
8832 Rust
Availability: Mon–Fri, 08:00–18:00
Emergency hotline available outside business hours